We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

The easiest way to identify any Maheshwari Silk fabric is by its beautiful woven zari border. The fabric can be dyed in varied vibrant colours and looks best when block-printed. The sarees are easy to drape and would stay perfect all day long.

About Craft

Dabu printing is an age-old traditional block printing technique when there were no machines. Designs are carved in wooden blocks and then using special resistant mud and natural dyes, designs are printed on fabric. Overall it involves several stages of washing, printing and dyeing. It is very labour intensive process but end result is very unique and beautiful which gives wonderful depth of colour to the fabric not achievable with surface printing. To check the authenticity of hand block printed design you should look out for inconsistencies in design and colour intensities. The dyes used for printing are natural dyes made from plants, fruits, vegetable and flower extracts. The colours are more earthy in look unlike chemical dyes which are more vibrant but also harmful to skin. Block printed apparels are usually very expensive given the sterous process of making it but very classy and never fails to create a style statement.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

The easiest way to identify any Maheshwari Silk fabric is by its beautiful woven zari border. The fabric can be dyed in varied vibrant colours and looks best when block-printed. The sarees are easy to drape and would stay perfect all day long.

About Craft

Dabu printing is an age-old traditional block printing technique when there were no machines. Designs are carved in wooden blocks and then using special resistant mud and natural dyes, designs are printed on fabric. Overall it involves several stages of washing, printing and dyeing. It is very labour intensive process but end result is very unique and beautiful which gives wonderful depth of colour to the fabric not achievable with surface printing. To check the authenticity of hand block printed design you should look out for inconsistencies in design and colour intensities. The dyes used for printing are natural dyes made from plants, fruits, vegetable and flower extracts. The colours are more earthy in look unlike chemical dyes which are more vibrant but also harmful to skin. Block printed apparels are usually very expensive given the sterous process of making it but very classy and never fails to create a style statement.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love draping cotton sarees. For a working woman, there is nothing as elegant & professional as a pretty cotton saree! 

About Craft

This south cotton collection of sarees is completely hand dyed. First intricate design is woven with zari threads all over the undyed cotton fabric and in the form of checkered pattern all over the body. Then the saree is dyed with the colour of the saree body. Once dried only the borders and pallus are dyed with a different colour to form the beautiful traditional sarees. As these are hand dyed you may find that the border line and the pallu line may not be straight always but that proves the authenticity of the hand work. Similarly the pallu may have pointy corners as the sarees are dried in open by handing the sarees by the pallu.

About Theme

No matter how modern and stylish a woman is. She still needs to have at least one traditional zari border saree in her wardrobe which she can drape for auspicious occasions or rituals. Our collection of sarees is an authentic south-indian traditional variety which can be draped for any good occasion due to its rich look but doesn't burn a whole in your pocket.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Fabric

Linen is a textile made from the fibers of the flax plant. These fibers are carefully extracted, spun into yarn, and then woven into long sheets of comfortable, durable fabric called linen fabric. Linen is very strong, absorbent, and dries faster than cotton. Because of these properties, linen is comfortable to wear in hot weather and is valued for use in garments. Sarees made of linen are valued for their exceptional coolness and freshness. But on the contrary, it also keeps you warm in winters. It is truely an all-season saree which can be worn throughout the year. 

About Craft

In weaving the fabric’s uniqueness lies in the very complex process of making it. The design of the saree is all in the creative minds of the weaver. The loom is operated without any electricity with the perfect co-ordination of hands and feet of the weaver. As the fabric is being woven, the weavers weave motifs into the pallu, border or body of the saree. The more intricate the design, more is the price of the masterpiece. The setting up of the loom itself takes 1 month and the actual weaving takes 2-3 months. In single setup only 30-40 sarees are woven. The efforts of the weaver and the time taken to make each saree determines it's price. But the look of the saree when draped makes it priceless.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme: 

Aaranya - means Forest. There are several types of Forests found all over the world but they all have a few things in common. Leaves, Creepers and Flowers. Our latest collection of sleevesless blouses are based on the theme of Forests. You will find beautiful floral and leaf patterns on the blouses. And it's not just the design but the fit and stitch quality of these blouses are a class apart. If you buy one, you would like to buy the entire collection for sure. Then what are you thinking? Make a statement with Aaranya.

About Fabric:

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love cotton apparels. For a working woman, there is nothing as elegant & professional as a pretty cotton apparels! 

About Craft:

Dabu printing is an age-old traditional block printing technique when there were no machines. Designs are carved in wooden blocks and then using special resistant mud and natural dyes, designs are printed on fabric. Overall it involves several stages of washing, printing and dyeing. It is very labour intensive process but end result is very unique and beautiful which gives wonderful depth of colour to the fabric not achievable with surface printing. To check the authenticity of hand block printed design you should look out for inconsistencies in design and colour intensities. The dyes used for printing are natural dyes made from plants, fruits, vegetable and flower extracts. The colours are more earthy in look unlike chemical dyes which are more vibrant but also harmful to skin. Block printed apparels are usually very expensive given the sterous process of making it but very classy and never fails to create a style statement.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme: 

Aaranya - means Forest. There are several types of Forests found all over the world but they all have a few things in common. Leaves, Creepers and Flowers. Our latest collection of sleevesless blouses are based on the theme of Forests. You will find beautiful floral and leaf patterns on the blouses. And it's not just the design but the fit and stitch quality of these blouses are a class apart. If you buy one, you would like to buy the entire collection for sure. Then what are you thinking? Make a statement with Aaranya.

About Fabric:

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love cotton apparels. For a working woman, there is nothing as elegant & professional as a pretty cotton apparels! 

About Craft:

Dabu printing is an age-old traditional block printing technique when there were no machines. Designs are carved in wooden blocks and then using special resistant mud and natural dyes, designs are printed on fabric. Overall it involves several stages of washing, printing and dyeing. It is very labour intensive process but end result is very unique and beautiful which gives wonderful depth of colour to the fabric not achievable with surface printing. To check the authenticity of hand block printed design you should look out for inconsistencies in design and colour intensities. The dyes used for printing are natural dyes made from plants, fruits, vegetable and flower extracts. The colours are more earthy in look unlike chemical dyes which are more vibrant but also harmful to skin. Block printed apparels are usually very expensive given the sterous process of making it but very classy and never fails to create a style statement.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme: 

Aaranya - means Forest. There are several types of Forests found all over the world but they all have a few things in common. Leaves, Creepers and Flowers. Our latest collection of sleevesless blouses are based on the theme of Forests. You will find beautiful floral and leaf patterns on the blouses. And it's not just the design but the fit and stitch quality of these blouses are a class apart. If you buy one, you would like to buy the entire collection for sure. Then what are you thinking? Make a statement with Aaranya.

About Fabric:

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love cotton apparels. For a working woman, there is nothing as elegant & professional as a pretty cotton apparels! 

About Craft:

Dabu printing is an age-old traditional block printing technique when there were no machines. Designs are carved in wooden blocks and then using special resistant mud and natural dyes, designs are printed on fabric. Overall it involves several stages of washing, printing and dyeing. It is very labour intensive process but end result is very unique and beautiful which gives wonderful depth of colour to the fabric not achievable with surface printing. To check the authenticity of hand block printed design you should look out for inconsistencies in design and colour intensities. The dyes used for printing are natural dyes made from plants, fruits, vegetable and flower extracts. The colours are more earthy in look unlike chemical dyes which are more vibrant but also harmful to skin. Block printed apparels are usually very expensive given the sterous process of making it but very classy and never fails to create a style statement.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme: 

Aaranya - means Forest. There are several types of Forests found all over the world but they all have a few things in common. Leaves, Creepers and Flowers. Our latest collection of sleevesless blouses are based on the theme of Forests. You will find beautiful floral and leaf patterns on the blouses. And it's not just the design but the fit and stitch quality of these blouses are a class apart. If you buy one, you would like to buy the entire collection for sure. Then what are you thinking? Make a statement with Aaranya.

About Fabric:

No one knows exactly how old cotton is. In the Indus River Valley in Pakistan, cotton was being grown, spun and woven into cloth 3,000 years BC. Cotton is a fabric that comes in different textures and forms from different parts of India. It could be soft like silk or stiff like tissue, smooth like satin or rough like jute, thin like chiffon or thick like linen. It is prefered by people all over the world especially in India due to it's high absorbent quality which keeps the wearer cool during hot and humid weather. Cotton is also easy to dye and can be printed with variety of printing techniques or can be woven to form beautiful patterns. It is classy yet economical. There is no other fabric that is as versatile as cotton. Especially Women love cotton apparels. For a working woman, there is nothing as elegant & professional as a pretty cotton apparels! 

About Craft:

Dabu printing is an age-old traditional block printing technique when there were no machines. Designs are carved in wooden blocks and then using special resistant mud and natural dyes, designs are printed on fabric. Overall it involves several stages of washing, printing and dyeing. It is very labour intensive process but end result is very unique and beautiful which gives wonderful depth of colour to the fabric not achievable with surface printing. To check the authenticity of hand block printed design you should look out for inconsistencies in design and colour intensities. The dyes used for printing are natural dyes made from plants, fruits, vegetable and flower extracts. The colours are more earthy in look unlike chemical dyes which are more vibrant but also harmful to skin. Block printed apparels are usually very expensive given the sterous process of making it but very classy and never fails to create a style statement.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme:

Rock that party with our glamorous collection of blouses in metallic hues that can go well on any saree. These blouses are sure to glitz up your look with their simple yet stylish design.

About Fabric:

The blouses are made with a blend of Cotton and Polyester that gives it a Silky and Shiny feel. The fabric comes in metallic hues like Gold, Silver.

About Design:

These are Spagetti strap metallic hue blouses with very stylish pattern that can be paired with any saree to give you a glam look.

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).

I placed my order by mistake. Can I cancel it? How? 
You can cancel your order within 24 hrs of placing the order, by calling us know on +91 9821511512 or email at support@dvija.store or WhatsApp on +91 9326755012. No cancellations on sarees with 'Fall & Edging' Requests. No cancellation after order is shipped. 

Please note Gift Cards cannot be cashed out, cancelled, refunded or transferred. Products purchased with Gift Cards can be exchanged only.

• Colours of the actual product may vary slightly as compared to images on website due to following reasons:
  • Lighting effects
  • Digital camera photography
  • Your electronic device screen configurations

• We have tried our best to maintain same colours and hence we shoot most of our sarees outdoor to take advantage of natural light

• Most of our sarees are work of hand and hence may not be same all over as no machines are involved here. But these little differences is what makes the fabric more beautiful and proves that it is work of hand. You may see variation in terms of colours in case of block printed fabric as amount of pressure applied may vary from one part of the fabric to another. Similarly in case of some fabric you may see overlapping threads wherever the design pattern changes. But these little imperfections gives the fabric it’s unique look and proves the authenticity of the handiwork of the artisans. Those of you who buy these fabrics regularly, are usually well aware of these differences and like those too.

• There are several varieties of cotton fabric varying from soft to crisp, smooth to rough, thin to thick. Each state in India has different form of Cotton and hence all cotton sarees may not be same in terms of texture and thickness.

• Most of our products are made from Natural Fibres. Unlike synthetic fibres these tend to leave colour. Rough washing may fade the colour.
• Check the washing instructions in the product descriptions as few of the products may require Dry Cleaning or Hand washing only.
• 'Preordered' items which are made-on-order need at least 2-3 weeks for dispatch. Preordered items cannot be cancelled once order is placed. 

• Read our Return & Exchange Policy before you decide to buy

About Theme: 

Have a nice saree? But don't know which blouse to pair it with. If you are in this situation then you surely need to have plain colour simple sleevesless blouses which you can mix and match with any saree. Yes it's that easy!

About Fabric:

Linen is a fabric made from the fibers of Flax plant. Linen textiles appear to be some of the oldest in the world: their history goes back many thousands of years. Most of the linen is produced and imported from Western Europe and hence it is a very expensive fabric. Linen is laborious to manufacture, but the fiber is very absorbent and sarees made of linen are valued for their exceptional coolness and freshness in hot weather. To generate the longest possible fibers, flax is either hand-harvested by pulling up the entire plant or stalks are cut very close to the root. After the fibers have been separated and processed, they are typically spun into yarns and woven or knit into linen textiles. 

About Design:

The blouses are plain in colour so that you can easily pair it with any saree. These are simple sleevesless blouses that anyone can carry with ease. 

We at Shop@DVIJA believe in full Customer Satisfaction & always help our customers as much as we can. But also note that handloom products do have little imperfections unlike machine made products which all look exactly the same. But these imperfections is what proves its authenticity and the beauty of craftsmanship lies in the uniqueness of each product which is entirely hand made by the artisans. It’s like an artist who cannot paint the same picture in exactly the same way every time as it is not humanly possible. Please bear this in mind before deciding to return our products. Also we do not enhance our product images. We shoot all our products in natural light but due to your device screen resolutions the products may look different from one device to another leading to slight differences in colour and brightness.

Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.

For more details about the return policy please read below:

Can I return the product if I don’t like it?

Yes (except in case of International Orders for all products). With our unique Policy (which not many clothing brands provide) if you don't like our product, you can return/exchange it. But do read the conditions of return below.

What are the conditions of return? 

• If you are based in India, you can return the product, if you don’t like it. For international orders there is no return/exchange applicable for all products.
• Blouses can be exchanged for SIZES ONLY in the same design. Also this will be done only once per product. In case the desired size is not available then customer needs to get the blouse altered at the local tailor.
• In case of Prepaid orders, Refund can be done to the original mode of payment or store credit as per customer's wish. If you choose store credit we give you entire product amount. In case you choose 'Refund to Original Mode of Payment' option, Rs. 200 per product will be deducted towards processing fees.
• In case of Cash on Delivery, Refund can be done only in the form of store credit.
• We refund only the product price. Shipping/COD charges (if any) will NOT be refunded.
• In case of Exchange no deductions are made other than shipping charges
• Refunds not applicable on items purchased in BOGO (Buy one Get one type) offer or combo offer or clearance sales. Only Exchange or Store Credit is applicable. This applies to all products in the offer. 
• Returns or Exchanges not applicable on already exchanged products.
• If order contains free gift then in case of return, the free gift also needs to be returned.
• Items purchased with Store credit can only be exchanged or store credited.  Store credits cannot be encashed.

How the refund amount is calculated?

If you purchase product of Rs. 1000 and pay Rs. 100 as shipping charges then total order value is 1100.  Then following would be the refund amounts for various options chosen:

Refund to Original mode of payment or UPI = 1100 (order value) - 100 (shipping) - 200 (return processing fees) = 800

Refund to Store Credit = 1100 (order value)  - 100 (shipping)  = 1000

Exchange = 1100 (order value) - 100 (shipping) = 1000

How to use Store Credit for Shopping? 

Store Credits are given in the form of discount code on emails. Apply the code at the time of checkout to avail the discount. Store Credits are valid for 3 months from the date of issue and can be applied only once. Shop for equal or greater amount as balance amount of store credit (if any) cannot be used for second shopping.

In case of Prepaid order, What will be the mode of refund?

In case of prepaid orders the refund happens to the original mode of payment via the payment gateway and the gateway handles it in safe manner. Hence customer is not required to provide any account details.

In case of COD order, how the refund would be given?

In case of COD orders, customer pays via cash to the courier company and hence we cannot refund to the customer's account. Refund will be done only in the form of store credit. Refund to account is done only in case of Prepaid orders.

Can I exchange the product with another product? 

Yes we can provide exchange on the product with another product or products of your choice (provided it is available in our stock). In case of blouses exchange is possible only for size in same design. The total value of the replacement should be equal or more than the value of the original product. Please note exchange can be done ONLY ONCE. More than one exchanges on same original order are NOT permitted. 

Can I return/exchange my order partially? For eg. If I don't like one product out of the 3 products I purchased, can I return/exchange just one? 
Yes. Partial returns/exchanges are accepted. Please note if the product is part of a BOGO sale or combo offer or clearance sale then only store credit or exchange is possible.

How to send the product back?

We have the facility to pickup shipment from customer. But customer can also choose to send the parcel by themselves at the address provided by us. But prior to sending the courier please make sure that the return request is placed and you get required approvals from us. We will not accept the shipment if there is no valid and approved return request in place. Also in certain cases if pickup is not possible in your area due to some restrictions or issue with our courier partner then in that case you need to ship the product back to us at your own cost. 

What is the step-by-step return process?
 
• Once you receive the product, if you don’t like it please do not remove any of the tags attached to it. Submit request for return/exchange within 2 days of receiving the order. Returns are NOT accepted 2 days after the delivery. Fill up our return/exchange request form here:

RETURN/EXCHANGE FORM
 
• We will review your request and will send you approval/rejection for the same as the case may apply. Kindly do not dispatch the products before receiving approval from us, we will not be able to process such requests. We will not accept returns if the product is directly sent to us without our approval. Please keep all tags, contents of the package (including free gifts, if any) intact as received. We do not accept the product back if the tag is detached or if anything is missing from the original parcel. 
 
• We will arrange for Return Pickup within 2-3 days. You need to ensure that you are available when the delivery boy comes at your doorstep. The pickup time cannot be adjusted as per customer availability. If the delivery boy is not allowed by your security to enter your premises then you need to meet him outside the premises. Please co-ordinate with the delivery boy when he calls at your number.  

• We will make ONLY ONE attempt at pickup. If you miss the pickup or if your pincode does not have the return pickup facility then you need to send us the product back by any courier agent of your choice at your own cost. The product should reach us within 10 days of your request approval. Products received after 10 days will not be accepted. 

• At the time of pickup please request for the pickup slip/acknowledgement. As we ship through third party courier service this slip serves as a proof that pickup was successfully done. If the courier agent is not ready to provide the slip then do not hand over the product to him.

• At the time of pickup it is customer's responsibility to hand over the correct product to the courier agent. The courier agent is not an employee of DVIJA and hence would not know if the product given is correct or not. If we receive incorrect product, customer will have to bear the charges for the shipping back of the incorrect product as well as the second pickup charges. 

• Once the parcel is picked it takes at least 7-10 days to receive the parcel at our hub after which it goes through quality checks. We verify its contents and tags. If it does not match our standards, then the same product will be shipped back (within India only) and no refund/exchange will be processed. If everything is intact we will process the refund within 10 business days from the date of receiving the parcel by us at our hub. In case of prepaid orders, Refunds can be done either by Store Credit or Original Payment mode or UPI as the case may apply. A fixed amount of Rs. 200 per product will be deducted towards processing fees in case of Refund to Original Mode of Payment or UPI. In case of store credit no amount other than shipping charges would be deducted. In case of cash on delivery, refund will be done only in the form of store credit. 

• If you have chosen for exchange and the price of the new product is higher than the returned product than the difference needs to be paid by the customer. Instructions to pay will be sent to customer separately. 

• All communication at various stages of the return process will be done via emails. Please check your spam folder in case you don't find our emails.

Apart from condition reserved herein above, the following products shall not be eligible for return, viz: 

• Any product that exhibits physical damage to the product by the customer. 
• Any product that is returned without all original packaging and tag (including free gifts, if any). 
• Any product that is altered, for example fall and edging done to the saree by customer or by us on customer's request.
• Any product that is used (and not just tried) or washed.  
• Any product that is not complete, for example saree that is returned without attached blouse (if specified in saree description).